We had identified that we needed to increase our social media skills to drive donations and increase awareness of our services. We knew that we would need some external expertise to help us with this, so we engaged Definition, and the agency has been invaluable as a partner in this piece of work.
They put together a team who understood our work and charity status. The team worked to our brief and delivered a practical and accessible social media strategy that met our needs. They also provided support to implement the strategy and have upskilled our staff so that we have become much more knowledgeable meaning that we can get the most out of our social media content and can utilise the best tools to assist us.
Definition generously gave us some time pro bono to support our social media staff in the first few weeks of implementation, and we are now in a great place to continue to develop our social media strategy. We are very grateful to Definition for their professionalism, knowledge and understanding.
Fiamma Pather, CEO